Refund policy

BlockHeight LLC sells a digital product: the BlockHeight Lead Enrichment Pack, delivered by email and download link after a successful checkout. There is no physical shipment.

Refund window (founder decision: confirm 14 days or change before publishing). If the pack fails to work as described on the product page or in the materials we provide with your order, you may request a refund within 14 days of the purchase date.

To request a refund, email support@blockheight.co with:

- Your order number
- The email address used at checkout
- A short description of what you expected, what happened, and the steps you already took

We review every request in good faith and, when the pack fails to work as described, we issue a refund of the purchase price to the original payment method. Processing times follow your payment provider. After a refund is completed, the license for that order ends and we close the related download access.

If you need help getting the pack working, write to support@blockheight.co first. We will help you accomplish a working setup wherever we reasonably can.

Chargebacks are harder for both sides to resolve than a direct refund request. Please contact us so we can make it right.